Terms of service

Native Taste Co. — Terms of Service

OVERVIEW

Welcome to Native Taste Co. Throughout the site, the terms “we”, “us”, and “our” refer to Native Taste Co. Native Taste Co. operates this website, online store, pickup services, delivery services, and related products and services (collectively, the “Services”).

By accessing, browsing, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service (“Terms”), including all policies referenced herein, including our Refund Policy and Privacy Policy.

If you do not agree to these Terms, you may not access or use the Services.

SECTION 1 — ELIGIBILITY

By using our Services, you represent and warrant that:

  • You are at least 18 years of age or the age of majority in your jurisdiction;

  • All information submitted by you is truthful, current, and complete;

  • You are legally authorized to use the payment methods provided;

  • You will use the Services only for lawful purposes.

SECTION 2 — FOOD PRODUCTS & SMALL BATCH NOTICE

Native Taste Co. offers handmade, homemade-style, imported, and small-batch food products, including but not limited to:

  • pickles

  • spice blends

  • snacks

  • seasonal produce

  • prepared foods

  • specialty regional products

Due to the nature of small-batch and traditional preparation methods, products may naturally vary in:

  • spice level

  • color

  • oil content

  • texture

  • aroma

  • appearance

  • ingredient size and consistency

These variations are normal and are not considered defects.

We reserve the right to modify recipes, packaging, ingredients, suppliers, availability, and product offerings without notice.

SECTION 3 — CUSTOMER RESPONSIBILITY FOR INGREDIENT REVIEW

Customers are solely responsible for reviewing:

  • product descriptions;

  • ingredient disclosures;

  • allergen information;

  • refrigeration requirements;

  • spice-level notices;

  • storage instructions;

  • shelf-life guidance

before placing any order.

Ingredient and product information is available on applicable product pages.

By placing an order, customers acknowledge and agree that they have reviewed all relevant product information prior to purchase.

Native Taste Co. shall not be responsible for:

  • allergic reactions;

  • ingredient sensitivities;

  • dietary incompatibilities;

  • customer misunderstandings;

  • failure to review product information.

SECTION 4 — ALLERGEN DISCLOSURE

Products sold by Native Taste Co. may contain or come into contact with:

  • peanuts

  • tree nuts

  • sesame

  • mustard

  • dairy

  • shellfish

  • fish

  • soy

  • wheat/gluten

  • garlic

  • coconut

  • tamarind

  • chili powders and spices

Cross-contact between ingredients may occur despite reasonable food preparation practices.

Customers with food allergies, sensitivities, dietary restrictions, or medical conditions purchase and consume products entirely at their own risk.

Customers are responsible for consulting medical professionals regarding dietary concerns.

SECTION 5 — SPICE LEVEL ACKNOWLEDGMENT

Many Native Taste Co. products are traditional regional foods that may contain elevated spice levels, oils, salts, acids, or strong seasonings consistent with authentic preparation methods.

By purchasing our products, customers acknowledge and accept:

  • varying spice intensities;

  • regional flavor profiles;

  • natural chili heat levels;

  • oil-based preparations;

  • strong aromas and seasonings.

Spice tolerance is subjective.

Refunds, returns, disputes, complaints, or claims based on:

  • spice level;

  • flavor intensity;

  • seasoning strength;

  • aroma;

  • personal taste preference

shall not qualify for refunds, replacements, credits, or liability claims.

SECTION 6 — REFRIGERATION, STORAGE & SHELF LIFE

Certain products sold by Native Taste Co. are perishable and require refrigeration.

Customers acknowledge and agree:

  • Products marked “Keep Refrigerated” must remain refrigerated.

  • Unopened refrigerated products may maintain freshness for up to 9 months from packing date if continuously refrigerated.

  • Opened products should generally be consumed within 45 days for best taste and freshness.

  • Shelf-life guidance is informational only and may vary depending on handling and storage conditions.

Native Taste Co. is not responsible for spoilage or quality degradation caused by:

  • delayed refrigeration;

  • improper storage;

  • heat exposure;

  • customer mishandling;

  • delayed consumption;

  • carrier delays;

  • unattended deliveries.

SECTION 7 — ASSUMPTION OF CONSUMPTION RISK

By purchasing or consuming products sold by Native Taste Co., customers voluntarily assume all risks associated with food consumption, including but not limited to:

  • allergic reactions;

  • digestive sensitivities;

  • spice intolerance;

  • dietary incompatibilities;

  • improper storage;

  • delayed refrigeration;

  • reheating practices;

  • customer mishandling after delivery or pickup.

Products are consumed entirely at the customer’s own discretion and risk.

SECTION 8 — ORDERS

All orders are subject to acceptance and availability.

Native Taste Co. reserves the right to:

  • refuse service;

  • limit quantities;

  • reject suspicious orders;

  • restrict delivery areas;

  • cancel orders;

  • modify orders;

  • discontinue products at any time.

Orders may be canceled due to:

  • inventory shortages;

  • pricing errors;

  • suspected fraud;

  • import delays;

  • product availability;

  • operational limitations.

SECTION 9 — SHIPPING, DELIVERY & PICKUP

Delivery and pickup times are estimates only and are not guaranteed.

Risk of loss and responsibility transfers to the customer upon:

  • pickup completion;

  • confirmed delivery;

  • carrier acceptance for shipment.

Customers are responsible for:

  • providing accurate delivery information;

  • ensuring availability to receive refrigerated items;

  • promptly refrigerating products;

  • inspecting products upon receipt.

Native Taste Co. is not responsible for:

  • shipping delays;

  • weather delays;

  • customs delays;

  • carrier mishandling;

  • porch theft;

  • failed delivery attempts;

  • spoilage after confirmed delivery;

  • damages caused by third-party shipping carriers.

SECTION 10 — RETURNS & REFUNDS

Due to food safety regulations and the perishable nature of our products, food items generally cannot be returned.

Refunds or replacements may only be considered for:

  • verified damaged items;

  • leaking products;

  • incorrect items;

  • unsafe spoiled products;

  • major verified quality issues.

Claims must:

  • be submitted within 14 days of delivery or pickup;

  • include order number;

  • include photographs of products and packaging;

  • include a description of the issue.

Native Taste Co. reserves sole discretion regarding eligibility for refunds, credits, or replacements.

Approved resolutions may include:

  • store credit;

  • replacement products;

  • partial refunds;

  • refunds to original payment methods.

Customers are responsible for return shipping unless otherwise approved.

Approved non-food merchandise returns may be subject to a 25% restocking fee.

SECTION 11 — IMPORTED AGRICULTURAL PRODUCTS

Certain products sold by Native Taste Co. may be imported agricultural or specialty food products.

Customers acknowledge that:

  • agricultural products naturally vary;

  • imported products may differ in appearance, ripeness, texture, or flavor;

  • cosmetic imperfections may naturally occur.

Such natural variations do not automatically qualify for refunds or claims.

SECTION 12 — CHARGEBACKS & FRAUD

Customers agree not to initiate fraudulent chargebacks or payment disputes.

Before initiating any payment dispute, customers agree to contact Native Taste Co. to attempt reasonable resolution.

Native Taste Co. reserves the right to:

  • dispute chargebacks;

  • submit delivery and transaction evidence;

  • recover associated fees and damages;

  • restrict future purchases.

SECTION 13 — INTELLECTUAL PROPERTY

All content on this website, including:

  • logos;

  • branding;

  • labels;

  • product descriptions;

  • graphics;

  • photographs;

  • recipes;

  • text;

  • marketing materials

are property of Native Taste Co. and may not be copied, reproduced, or distributed without written permission.

SECTION 14 — DISCLAIMER OF WARRANTIES

ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

Native Taste Co. DISCLAIMS ALL WARRANTIES INCLUDING:

  • merchantability;

  • fitness for a particular purpose;

  • non-infringement;

  • uninterrupted service;

  • error-free operation.

We do not guarantee that products will meet individual taste preferences, dietary expectations, or subjective quality standards.

SECTION 15 — LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Native Taste Co., ITS OWNERS, MEMBERS, EMPLOYEES, CONTRACTORS, AFFILIATES, SERVICE PROVIDERS, AND PARTNERS SHALL NOT BE LIABLE FOR:

  • indirect damages;

  • incidental damages;

  • punitive damages;

  • emotional distress claims;

  • consequential damages;

  • lost profits;

  • medical claims not caused by proven gross negligence;

  • third-party claims arising from gifting, sharing, resale, or redistribution of products.

IN ALL CASES, Native Taste Co.’s TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

SECTION 16 — DISPUTE RESOLUTION & ARBITRATION

Customers agree that any dispute, claim, or controversy arising from:

  • purchases;

  • products;

  • deliveries;

  • pickups;

  • Services;

  • these Terms

shall first be submitted to Native Taste Co. for informal resolution.

If unresolved, disputes shall be resolved exclusively through confidential binding arbitration in the State of Texas.

Customers:

  • waive the right to jury trials;

  • waive participation in class actions or representative lawsuits;

  • agree disputes must be brought individually.

Each party shall bear its own legal fees unless otherwise required by law.

SECTION 17 — GOVERNING LAW

These Terms shall be governed by the laws of the State of Texas.

Any permitted legal proceedings shall occur exclusively in Texas.

SECTION 18 — FORCE MAJEURE

Native Taste Co. shall not be liable for delays or failures caused by events beyond reasonable control, including:

  • severe weather;

  • natural disasters;

  • import delays;

  • transportation disruptions;

  • labor shortages;

  • supply chain interruptions;

  • government actions;

  • public health emergencies.

SECTION 19 — CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without notice.

Continued use of the Services after updates constitutes acceptance of revised Terms.

SECTION 20 — CONTACT INFORMATION

Native Taste Co.
Email: orders@nativetastecompany.com