Refund policy

Native Taste Co. — Return, Refund & Product Freshness Policy

At Native Taste Co., every pickle and specialty product is prepared in small batches with care to deliver authentic homemade-style flavors to our community.

Because our products are food items prepared in limited batches and often made-to-order, we maintain the following return, refund, storage, and freshness policy to protect product quality and customer safety.

Product Freshness & Storage

Our pickles are prepared in small batches and packed fresh per order whenever possible.

Refrigeration Guidelines

  • Keep Refrigerated at all times.

  • Shelf life is up to 9 months from the date of packing when unopened and continuously refrigerated.

  • Once opened, consume within 45 days for the best freshness, flavor, and quality experience.

Natural oil separation, color variation, spice intensity differences, or texture changes may occur between batches and are considered normal characteristics of authentic homemade-style products.

Return & Refund Eligibility

Due to food safety regulations and the perishable nature of our products, we do not accept returns or exchanges for opened or partially consumed food products.

Refunds or replacements may only be approved under the following situations:

  • Product arrived damaged

  • Package leaked during transit

  • Incorrect item received

  • Product arrived spoiled or unsafe

  • Significant verified quality issue upon delivery

All concerns must be reported within 14 days of delivery or pickup.

Required Information for Claims

To review refund or replacement requests, customers must provide:

  • Order number

  • Photos of the product

  • Photos of outer packaging/shipping box

  • Brief description of the issue

Claims without supporting photos may not qualify for refunds or replacements.

Non-Refundable Situations

Refunds, returns, or replacements will not be provided for:

  • Opened or consumed products

  • Personal taste preferences

  • Spice-level preferences

  • Improper refrigeration or storage after delivery

  • Delayed consumption after opening

  • Orders left unattended after delivery

  • Minor leakage residue caused during transit that does not affect product safety

  • Natural batch-to-batch variations common in handmade products

Return Shipping & Restocking

  • Customers are responsible for return shipping costs unless the issue was caused by our error or shipping damage.

  • Approved non-food merchandise returns may be subject to a 25% restocking fee.

  • Food products generally cannot be restocked or resold for safety reasons.

Pickup Orders

Customers are encouraged to inspect products during pickup.

Once pickup orders leave the pickup location, product responsibility transfers to the customer.

Shipping & Delivery Disclaimer

Native Taste Co. is not responsible for spoilage or quality degradation caused by:

  • Missed deliveries

  • Incorrect addresses

  • Carrier delays outside our control

  • Failure to refrigerate products promptly after delivery

Customers are responsible for ensuring someone is available to receive refrigerated deliveries.

Resolution Options

Approved claims may be resolved through:

  • Store credit

  • Replacement product

  • Partial refund

  • Refund to original payment method

Resolution method will be determined based on the nature of the issue.

Small Batch Notice

Our products are handcrafted in limited quantities using traditional preparation methods. Slight differences in:

  • color

  • oil level

  • spice intensity

  • texture

may naturally occur and are part of the authentic homemade experience.

Contact Us

Native Taste Co.
Customer Support
returns@nativetastecompany.com