Shipping policy

UPDATED SHIPPING POLICY — FOOD PRODUCTS & PLANTS

FREE SHIPPING ELIGIBILITY

Native Taste Co. offers:

FREE Standard Shipping on eligible food product orders of $50 or more (before taxes and after discounts).

For live plants and oversized items:

FREE Standard Shipping may apply only on eligible plant orders of $200 or more depending on destination state, package size, seasonal conditions, and shipping carrier limitations.

Orders not qualifying for free shipping may incur:

  • flat-rate shipping fees;

  • calculated carrier shipping fees;

  • regional delivery surcharges;

  • temperature-protection charges;

  • oversized package fees.

Shipping costs are calculated during checkout based on:

  • customer location;

  • product category;

  • order weight and dimensions;

  • carrier rates;

  • seasonal shipping conditions.

LIVE PLANT SHIPPING POLICY

Native Taste Co. ships certain live plants, rooted cuttings, seedlings, propagation materials, and seasonal botanical products to eligible states within the United States.

Customers acknowledge and agree:

  • live plants are natural products and may vary in size, shape, color, fullness, and growth stage;

  • minor cosmetic imperfections, transplant stress, leaf drop, or shipping stress may occur during transit;

  • plant condition may change after delivery depending on customer care, weather exposure, watering, lighting, repotting, humidity, and acclimation practices.

Native Taste Co. does not guarantee:

  • continued plant survival after delivery;

  • future growth rates;

  • flowering or fruiting performance;

  • pest resistance;

  • adaptation to customer climate conditions.

WEATHER & TEMPERATURE RISKS

Customers ordering live plants acknowledge the risks associated with shipping during:

  • extreme heat;

  • freezing temperatures;

  • storms;

  • seasonal climate fluctuations.

Native Taste Co. reserves the right to:

  • delay plant shipments due to unsafe weather conditions;

  • hold orders temporarily to reduce transit damage risk;

  • modify shipping schedules for plant protection purposes.

Customers are responsible for monitoring local weather conditions before placing orders.

Native Taste Co. shall not be liable for plant damage caused by:

  • heat exposure after delivery;

  • cold damage;

  • delayed package retrieval;

  • carrier delays;

  • improper customer care.

STATE SHIPPING RESTRICTIONS

Certain plant varieties may be restricted or prohibited from shipping to specific states due to:

  • agricultural laws;

  • invasive species regulations;

  • quarantine restrictions;

  • state inspection requirements.

Native Taste Co. reserves the right to:

  • cancel restricted plant orders;

  • substitute products where appropriate;

  • refund prohibited shipments when required by law.

Customers are responsible for understanding local agricultural restrictions before ordering live plants.

PLANT DELIVERY & INSPECTION

Customers must inspect live plants immediately upon delivery.

Any verified shipping damage claims for plants must:

  • be reported within 24 hours of delivery;

  • include clear photographs of packaging and plants;

  • include the order number and issue description.

Claims submitted after 24 hours may not qualify for review due to the living nature of plant products.

COMBINED FOOD & PLANT ORDERS

Orders containing both food and live plants may:

  • ship separately;

  • incur additional handling charges;

  • require separate carrier services;

  • experience different delivery timelines.

Native Taste Co. reserves the right to determine the safest and most efficient shipping method for combined orders.

SHIPPING RATE FLEXIBILITY

Shipping rates, thresholds, free shipping promotions, and state-based flat-rate programs may change at any time without prior notice due to:

  • carrier pricing changes;

  • fuel surcharges;

  • seasonal demand;

  • agricultural shipping requirements;

  • packaging costs;

  • temperature-protection requirements.

CARRIER LIMITATIONS

Shipping services are provided through third-party carriers including:

  • UPS;

  • USPS;

  • FedEx;

  • regional delivery providers.

Native Taste Co. is not responsible for:

  • delayed deliveries;

  • lost packages;

  • weather interruptions;

  • carrier mishandling;

  • delivery exceptions;

  • porch theft;

  • failed delivery attempts.

Risk of loss transfers to the customer upon carrier acceptance or confirmed delivery.